The new standard in emergency communication.
In a critical scenario, time does not grant second chances. Resilient organizations understand that Effective emergency management begins with clear, localized communications aimed at immediate decisions.. It's not just about reacting, but about acting with precision from the first second.
It is no longer enough to issue alerts. It is about coordinating intelligent responses that allow us to act quickly, protect operational continuity and maintain control even in the most adverse scenarios.
In Chile, this vision is reinforced with the new Decree 44 (Regulation on Preventive Management of Occupational Risks), which came into force on January 1, 2025, and which requires that all companies have a risk management, reduction and response plan in case of emergencies, catastrophes or disasters.
This regulation consolidates operational resilience as a legal and strategic duty.
How VIPER MASS strengthens business resilience and continuity
Resilience is not improvised: it is designed, trained and executed.
Chile has made progress in its national resilience strategy, but the challenge remains enormous. According to the report “Characterization of public spending for Comprehensive Disaster Risk Management (GIRD)”, the country allocates only 0.2% of its national budget to programs directly linked to disaster risk management, while losses from extreme events, such as last summer's forest fires, exceeded US$900 billion.
These data show that the State's capacity is limited in the face of the magnitude of the risk, and that companies must take an active role in strengthening their operational continuity and response capacity.
VIPER MASS, our mass communications software (MNS), was developed precisely for turn communication into a control tool during an emergency.
Its design and functionalities respond directly to the central requirements of Decree 44 and any modern business resilience strategy:
1.- Critical communication in real time
During an emergency, the speed and accuracy of information determines the magnitude of the impact.
VIPER MASS allows you to issue segmented, immediate and verifiable notifications, ensuring that the right message reaches the right people in seconds.
- Multichannel communication.- Confirmation of receipt and response traceability.
- Automatic escalation when there is no confirmation.
Result: information gaps that usually paralyze the initial response are eliminated, reducing reaction time from minutes to seconds.
2.- Operational coordination and continuity of critical functions
Resilience does not end with communication: it extends to the ability to sustain essential operations.
VIPER MASS integrates communication with the management of equipment, protocols and resources, allowing continuity to be maintained even under disruptive conditions.
- - Automatic activation of response teams depending on the type of incident (e.g. earthquake, spill, fire).
- - Real-time coordination with staff, stakeholders and emergency teams. Allowing you to know the status of equipment and dependencies.
- - Digital registration of decisions and resources deployed.
Result: companies maintain full control and traceability over their critical processes, aligning their continuity plans with regulatory requirements.
3.- Local adaptation and regulatory compliance
Each installation has a unique operating context.
VIPER MASS allows you to configure protocols, alert levels and localized messages, integrating with security plans, internal brigades and local authorities.
Besides, Their records meet the standards required by current regulations, facilitating audits and reports after the event.
Result: the platform not only supports the reaction, but also the preventive and documentary management that the law requires.
From reaction to anticipation
Companies that adopt VIPER MASS They evolve from reactive management to anticipatory and resilient management.
With accurate information, reliable channels and complete traceability, decisions become faster and safer.
In a country like Chile, exposed to natural disasters, industrial and cyber threats, critical communication becomes the heart of resilience.
And when every second counts, VIPER MASS ensures that the response is immediate, coordinated and effective, transforming communication into action, action into control and effectiveness into operational continuity.